R J Parker Sports & Remedial Therapy, Proprietor of Sidmouth Restorative Therapy
Terms and Conditions
The content provided on this website is for general informational and educational purposes only. It is not intended to constitute medical advice, diagnosis, or prescriptive treatment recommendations.
Information shared through this website reflects professional knowledge and experience within the scope of practice of R J Parker Sports & Remedial Therapy operating as Sidmouth Restorative Therapy and is provided in accordance with the standards of the Association of Reflexologists (AoR) and the Complementary & Natural Healthcare Council (CNHC). However, no practitioner–patient relationship is created until a formal consultation has taken place, appropriate health screening has been completed, and informed consent has been obtained.
Nothing on this website should be relied upon as a substitute for advice, diagnosis or treatment provided by a GP or other regulated healthcare professional. Clients are encouraged to seek appropriate medical guidance where necessary.
While reasonable care is taken to ensure the accuracy and currency of the information provided, R J Parker Sports & Remedial Therapy makes no representations or warranties, express or implied, regarding the completeness, accuracy, reliability or suitability of website content.
To the fullest extent permitted by law, R J Parker Sports & Remedial Therapy shall not be liable for any direct, indirect or consequential loss arising from reliance on information contained within this website.
We reserve the right to amend, update or remove content, pricing or policies at any time without notice. Continued use of this website constitutes acceptance of any updated Terms.
Users are responsible for ensuring their device is protected against viruses or malicious software.
Booking Treatment Terms and Conditions
Booking and Cancellation Policy
At Sidmouth Restorative Therapy, your appointment time is reserved exclusively for you. To ensure all patients have access to timely appointments and to minimise disruption to the practice, the following Booking and Cancellation Policy applies to all appointments.
1. Late Arrivals
1.1 We understand that delays can occasionally occur; however, if you arrive more than 25 minutes after your scheduled appointment time, there may be insufficient time to provide safe and effective treatment.
1.2 Therefore, appointments where a patient arrives more than 25 minutes late will be considered a missed appointment.
1.3 In such circumstances, the full appointment fee (100% of the scheduled treatment cost) will be charged.
2. Cancellations and Changes to Appointments
2.1 Patients are required to provide a minimum of 48 hours' notice for any cancellation or change to an appointment.
2.2 Appointments cancelled with at least 48 hours' notice or more may be rescheduled without charge.
2.3 Appointments cancelled with less than 48 hours' notice may be subject to a cancellation fee of up to 100% of the scheduled appointment cost.
3. Missed Appointments
3.1 A missed appointment includes:
a) Failure to attend a scheduled appointment.
b) Failure to notify the practice that you are unable to attend.
c) Arrival more than 25 minutes after the scheduled appointment time (see section 1).
3.2 Missed appointments will be charged at 100% of the scheduled appointment fee.
4. Patient Responsibility and Acceptance of Terms
4.1 When booking an appointment with Sidmouth Restorative Therapy, whether online, by telephone, email, text message, social media, in person, or directly with the practitioner, the patient is deemed to have accepted the practice's current Terms and Conditions, including this Booking and Cancellation Policy.
4.2 It is the patient's responsibility to review these Terms and Conditions before making a booking.
4.3 The method by which an appointment is booked does not affect the applicability of these Terms and Conditions.
5. Patient-Initiated Cancellations
5.1 Appointments cancelled with less than the required notice period (see section 2), for reasons within the patient's control, may be subject to the applicable cancellation charge.
5.2 Reasons within the patient's control include, but are not limited to:
a) Changes in personal preference.
b) Choosing to seek treatment from another healthcare provider.
c) Work commitments.
d) Social engagements.
e) Travel arrangements.
f) Childcare arrangements.
g) Non-emergency personal circumstances.
5.3 A patient's decision to seek treatment elsewhere, change their mind, or no longer require treatment does not waive the requirements of this policy where the required notice period has not been provided.
5.4 Where a patient chooses to attend or receive a similar therapy modality from another practitioner on the same day as their booked appointment, this will be deemed a patient-initiated decision within their control. In such circumstances, the appointment will be treated as a missed appointment and the full appointment fee (100%) will be charged.
6. Exceptional Circumstances
6.1 Sidmouth Restorative Therapy recognises that genuine emergencies and unforeseen circumstances may occur.
6.2 Any request for a cancellation fee to be waived will be considered solely at the practitioner's discretion and on a case-by-case basis.
6.3 Any discretion exercised in one instance shall not constitute a waiver of this policy and shall not create an entitlement or expectation of future exceptions.
7. Outstanding Fees
7.1 Sidmouth Restorative Therapy reserves the right to require payment of any outstanding cancellation or missed appointment fees before accepting future bookings.
7.2 Failure to settle outstanding fees may result in future appointments being declined until the account has been brought up to date.
8. Agreement
8.1 By booking an appointment with Sidmouth Restorative Therapy, whether online, by telephone, email, text message, social media, in person, or directly with the practitioner, the patient confirms that they have read, understood, and agreed to this Booking and Cancellation Policy.
8.2 This policy forms part of the Terms and Conditions of booking and applies to all appointments unless otherwise agreed in writing by Sidmouth Restorative Therapy.
Purchases via Sum-up Online Shop
Terms & Conditions
Sidmouth Restorative Therapy
Formerly trading as R J Parker Sports & Remedial Therapy
Online Store: Sidmouth Restorative Therapy
General Enquiries: info@sidmouthrestorativetherapy.co.uk
Clinical & Existing Patient Enquiries: rebecca@rjparkersportsandremedialtherapy.co.uk
These Terms & Conditions govern the use of the Sidmouth Restorative Therapy website and online store, including the purchase of products, gift vouchers, prepaid treatment packages, treatment credits and related services.
By accessing this website or placing an order, you confirm that you have read, understood and agree to be bound by these Terms & Conditions.
1. Business Identity
1.2. Sidmouth Restorative Therapy is the current trading name of R J Parker Sports & Remedial Therapy.
1.3. The business continues to be owned and operated by Rebecca J Parker and there has been no change in ownership, management or legal responsibility.
1.4. References throughout these Terms & Conditions to R J Parker Sports & Remedial Therapy include Sidmouth Restorative Therapy, where applicable.
1.5. All gift vouchers, prepaid treatment packages, treatment credits, loyalty balances, plastic gift cards and purchases previously issued or purchased under R J Parker Sports & Remedial Therapy remain fully valid and redeemable through Sidmouth Restorative Therapy, subject to their original terms, validity periods and applicable policies.
1.6. The change of trading name does not affect any existing contractual rights, consumer rights or obligations.
2. About Us
2.1. Sidmouth Restorative Therapy is a UK-based manual therapy practice providing Sports Therapy, Clinical Manual Therapy, Remedial Therapy, Soft Tissue Therapy, Reflexology, rehabilitation services and selected retail products.
2.2. The Sidmouth Restorative Therapy Online Store provides gift vouchers, prepaid treatment packages, treatment credits and selected retail products.
Payments are processed securely using SumUp.
2.3. Clinical administration and patient records are securely managed using Cliniko Practice Management Software in accordance with UK GDPR, the Data Protection Act 2018 and applicable professional standards.
3. Website Use
3.1. The content of this website is provided for general information only.
Sidmouth Restorative Therapy reserves the right to amend website content, pricing, products, services or policies at any time without prior notice.
3.2. Continued use of this website constitutes acceptance of any revised Terms & Conditions.
3.3. Users are responsible for ensuring their own devices are protected against viruses or malicious software.
4. Formation of Contract
4.1. A legally binding contract is formed only when:
- A physical product has been dispatched; or
- A confirmation email has been issued for a gift voucher, prepaid treatment package or other prepaid service.
4.2. By placing an order you confirm that:
- You are aged 18 years or over.
- You have the legal capacity to enter into a binding contract.
- The information supplied is accurate and complete.
4.3. Sidmouth Restorative Therapy reserves the right to refuse or cancel any order at its discretion.
5. Prices and Payment
5.1. All prices are displayed in Pounds Sterling (£).
5.2. Payments are processed securely via SumUp.
5.3. Payment for a voucher, prepaid treatment package or service does not 5.4. constitute an appointment booking.
5.4. Appointments must be booked separately and remain subject to practitioner availability.
5.5. Prices may be amended at any time prior to purchase.
6. Delivery and Digital Fulfilment
Physical Products
6.1. Physical products will be dispatched to the delivery address supplied during checkout.
6.2. Once dispatched, Sidmouth Restorative Therapy accepts no responsibility for delays, loss or damage caused by third-party postal or courier services.
6.3.Digital Purchases
6.4. Gift vouchers, prepaid treatment packages and treatment credits are fulfilled electronically.
6.5. Confirmation by email constitutes proof of delivery.
6.6. Where the recipient is an existing patient, the purchase will be applied to their Cliniko patient record.
6.7. Where the recipient is a new patient, a patient record will be created upon first booking in accordance with UK GDPR requirements.
6.8.Application of credit to a patient record does not constitute an appointment booking.
7. Consumer Rights and Cooling-Off Period
7.1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, most online purchases may be cancelled within 14 days.
7.2. Physical Products
7.3. Returns are accepted within 14 days of receipt provided the item is:
- Unused
- In its original packaging
- In a resaleable condition
7.4. Unless the item is faulty, return postage remains the responsibility of the purchaser.
7.5. Gift Vouchers and Prepaid Treatment Packages
7.6. A full refund may be issued within 14 days where the voucher or package has not been used or redeemed.
7.7. Where treatment has been booked or provided at the customer's request during the cooling-off period, cancellation rights may be reduced or waived in accordance with consumer legislation.
7.8.Refunds will be processed to the original payment method within 14 days of approval.
7.9. Following expiry of the cooling-off period, prepaid treatment packages are non-refundable except where required by law.
Where any treatment session within a prepaid package has been redeemed:
- 7.9.2. Completed treatments remain non-refundable.
- 7.9.3. Remaining sessions remain non-refundable unless otherwise required by law.
7.10. Refund requests may only be made by the original purchaser.
7.11. Recipients of gifted vouchers or treatment packages are not entitled to request refunds.
8. Gift Vouchers and Prepaid Treatment Packages
Definition
8.1. A prepaid treatment package consists of:
- 8.1.2. A fixed number of treatment sessions;
- 8.1.3. Purchased together as a single transaction;
- 8.1.4. Usually offered at a discounted overall price;
- 8.1.5. Subject to a stated validity period.
8.2. Validity
8.3. Gift vouchers purchased on or after 16 February 2026 are valid for 24 months from the date of purchase.
8.4. Gift vouchers purchased before this date remain subject to the Terms & Conditions in force at the time of purchase.
8.5. Unused balances remaining after expiry are forfeited.
8.6. Expiry dates form part of the contractual agreement.
8.7. Extensions will not normally be granted except where required by law.
8.8. Requests for extension must be submitted in writing before the expiry date.
8.9. Redeeming Vouchers
8.10. Voucher use must be declared when booking.
8.11. Presentation may be by:
- 8.11.2. Presenting the physical voucher or gift card;
- 8.11.3. Advising the practitioner at the time of booking that payment will be made using a voucher, prepaid package or treatment credit.
8.12. Failure to notify the practice when booking may result in full payment being required at the appointment.
9. Changing a Gifted Treatment
9.1. Recipients may request an alternative treatment by contacting:
info@sidmouthrestorativetherapy.co.uk
9.2. Where the replacement treatment:
- 9.2.2. Costs less than the gifted treatment, no refund will be given.
- 9.2.3. Costs more than the gifted treatment, the price difference must be paid before treatment.
9.3. Gift vouchers cannot be exchanged for cash.
10. Plastic Gift Cards
10.1.Previously issued biodegradable plastic gift cards remain valid until their stored balance has been exhausted.
10.2. Plastic gift cards:
- 10.2.1. May continue to be used until the balance reaches zero.
- 10.2.2. Cannot be exchanged for cash.
- 10.2.3.Cannot be reloaded.
10.3. New plastic gift cards are no longer issued.
11. Lost Gift Vouchers or Gift Cards
11.1. If a voucher or gift card has been lost, please contact:
info@sidmouthrestorativetherapy.co.uk
Please provide:
- 11.2.1 Purchaser's name
- 11.2.2. Approximate purchase date
11.3. Where purchase records can be verified, replacement instructions will be provided.
11.4. Where no purchase record exists, proof of purchase will be required.
11.5. Without satisfactory proof of purchase, treatment will be charged at the current rate.
12. Individual Use of Treatment Packages
12.1 Treatment packages are intended for use by one individual only.
Packages:
- 12.1.1. Cannot be shared.
- 12.1.2. Cannot be divided between multiple individuals.
- 12.1.3. Become non-transferable once any session has been redeemed.
- 12.1.4. Gifted packages must be redeemed by the named recipient.
13. Cancellation and Missed Appointment Policy
Definitions
13.1. A cancellation includes any appointment cancelled, rearranged or substantially modified within 48 hours of the scheduled appointment time.
13.2. A missed appointment includes:
- 13.2.1. Failure to attend without notice; or
- 13.2.2. Arrival more than 25 minutes late where treatment cannot reasonably proceed.
13.3. A minimum of 48 hours' notice is required.
13.4 Pay-As-You-Go Appointments
13.5. Appointments cancelled with less than 48 hours' notice will incur a charge equal to 100% of the appointment fee.
13.6. Missed appointments are charged at 100% of the appointment fee.
13.7. Outstanding balances must be settled before further appointments can be booked.
13.8. Prepaid Treatment Packages and Gift Vouchers
13.9. Appointments cancelled with less than 48 hours' notice will result in one treatment session being deducted from the prepaid package or voucher.
13.10. Missed appointments will also result in one treatment session being deducted.
13.11. Sessions deducted under the Cancellation Policy are non-refundable and cannot be reinstated.
13.12. Late arrival will reduce the available treatment time.
13.13. Appointments cannot be extended beyond the scheduled booking and the full treatment fee remains payable.
14. Faulty or Incorrect Products
14.1. If you receive an incorrect or faulty product, please notify Sidmouth Restorative Therapy within 48 hours of receipt.
14.2. Photographic evidence may be requested.
14.3. Where appropriate, a replacement or refund will be offered.
14.4. Nothing within these Terms affects your statutory rights under the Consumer Rights Act 2015.
15. Data Protection
15.1. Personal information is processed in accordance with:
- 15.1.1. UK GDPR
- 15.1.2. Data Protection Act 2018
- 15.1.3. Information Commissioner's Office (ICO) guidance
15.2 Clinical and financial records are securely stored within Cliniko Practice
Management Software and retained in accordance with professional and legal requirements.
15.3. Please refer to our separate Privacy Policy for further information.
16. Liability
16.1. To the fullest extent permitted by law, Sidmouth Restorative Therapy inclusive of R J Parker Sports & Remedial Theapy shall not be liable for indirect or consequential losses arising from the use of this website or online store.
16.2. Nothing within these Terms excludes liability for:
- 16.2.1. Death or personal injury caused by negligence;
- 16.2.2. Fraud or fraudulent misrepresentation;
- 16.2.3. Any liability that cannot legally be excluded under English law.
17. Severability
17.1. Should any provision of these Terms & Conditions be found unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.
18. Governing Law
18.1. These Terms & Conditions are governed by the laws of England and Wales.
18.2. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
19. Contact
19.1. For enquiries relating to online purchases, gift vouchers, prepaid treatment packages, refunds or cancellations, please contact:
Sidmouth Restorative Therapy
General Enquiries: info@sidmouthrestorativetherapy.co.uk
Clinical & Existing Patient Enquiries: rebecca@rjparkersportsandremedialtherapy.co.uk
20. Sidmouth Restorative Therapy honours all valid gift vouchers, prepaid treatment packages, treatment credits, gift cards and purchases originally issued under R J Parker Sports & Remedial Therapy, subject to the applicable Terms & Conditions.
Personal Aromareflex Blend
Terms & Conditions – Personal Aromareflex Blend
1. Following your Aromareflex treatment:
- You have been provided with a product for your personal use.
- Please read these terms and conditions carefully.Product Description: The product provided is a personalised blend of essential oils in a base medium (massage balm), created during your Aromareflex treatment.
- This product is blended specifically for you and is intended for your personal use only. It must not be shared with or given to others.
2. Guidance and Instructions:
A leaflet will be provided with your blend, giving clear information on:
- How to use the product safely.
- Suitable areas of application.
- Frequency of use.
- What you should avoid when using the product.
- You must follow the guidance provided in the leaflet at all times.
3. Safety and Limitations
- The product is not a licensed medicine and is provided for wellbeing purposes only.
- It is not intended to replace professional medical treatment, advice, or prescribed medication.
- If you experience any adverse reaction, discontinue use immediately and seek medical advice.
- Do not use the product if you develop a new medical condition, skin condition, or allergy without first consulting a healthcare professional.
4. Storage and Shelf Life
- Store in a cool, dry place away from direct sunlight and heat. Keep the product out of reach of children and pets.
- The product should be used within 3 months of the date it was provided, unless otherwise stated on the leaflet or packaging.
5. Liability
- R J Parker Sports & Remedial Therapy accepts no responsibility for misuse of the product or failure to follow the usage guidelines provided.
- By taking receipt of the product, you acknowledge that it is for your own personal use only and agree to use it in accordance with the provided instructions.
6. Booking Appointments
- When booking the appointment for your gifted Aromareflex or Thermal Aromareflex treatment(s), please inform the practitioner that this is a gifted treatment before the appointment commences.
- All safety, infection control and clinical procedures must be adhered to for treatment to commence.
- All data taken is taken with the GDPR and ICO rules and regulation, find out more here.
R J Parker Sports & Remedial Therapy holds full rights reserved on Gift Card, Vouchers or Treatment packages sold.
Should you require further clarity, help or information please email rebecca@rjparkersportsandremedialtherapy.co.uk
General Legal Terms
Additional Information
General Terms & Conditions
1. Business Identity
1.1 Sidmouth Restorative Therapy is the current trading name of R J Parker Sports & Remedial Therapy.
1.2 The business continues to be owned and operated by Rebecca J Parker, and there has been no change in ownership, management or legal responsibility.
1.3 References to R J Parker Sports & Remedial Therapy within previous documentation, gift vouchers, prepaid treatment packages, treatment credits or agreements shall be deemed to refer to Sidmouth Restorative Therapy, where applicable.
1.4 All valid gift vouchers, prepaid treatment packages, treatment credits, gift cards and other purchases previously issued under R J Parker Sports & Remedial Therapy remain fully redeemable through Sidmouth Restorative Therapy, subject to the original terms, validity periods and applicable policies.
1.5 The change of trading name does not affect any existing contractual rights or obligations between the practice and its patients.
2. Governing Law
2.1 These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
2.2 Any dispute arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
3. Consumer Rights
3.1 Nothing contained within these Terms & Conditions, or within any associated clinic policy, shall exclude or restrict your statutory rights under applicable UK consumer legislation.
3.2 This includes, but is not limited to:
- 3.2.1 Consumer Rights Act 2015.
- 3.2.2 Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
- 3.2.3 Consumer Protection from Unfair Trading Regulations 2008.
3.3 Should any provision of these Terms & Conditions be found unlawful, unfair or unenforceable, that provision shall be severed without affecting the validity or enforceability of the remaining provisions.
4. Clinical Suitability and Professional Discretion
4.1 All treatments and services are subject to an initial clinical assessment.
4.2 All treatments remain subject to ongoing clinical review throughout the course of care.
4.3 All clinical decisions shall be made using the professional judgement of the treating practitioner.
4.4 Sidmouth Restorative Therapy reserves the right to decline treatment where it is considered clinically inappropriate or outside the practitioner's professional scope of practice.
4.5 Sidmouth Restorative Therapy reserves the right to suspend or discontinue treatment where continuing treatment is no longer considered clinically appropriate or in the patient's best interests.
4.6 Treatment plans may be amended, modified or adapted where necessary to maintain patient safety or achieve appropriate clinical outcomes.
4.7 Patients may be referred to another suitably qualified healthcare professional where this is considered clinically appropriate.
4.8 The treating practitioner's professional judgement shall always take precedence in matters concerning patient safety.
5. Limitation of Liability
5.1 To the fullest extent permitted by law, Sidmouth Restorative Therapy shall not be liable for losses not directly arising from a breach of contract.
5.2 Sidmouth Restorative Therapy shall not be liable for indirect or consequential losses.
5.3 Sidmouth Restorative Therapy shall not be liable for loss of business, income, earnings, profits or opportunity arising from the use of its services or website.
5.4 Sidmouth Restorative Therapy shall not be liable for delays caused by circumstances beyond its reasonable control.
5.5 Nothing within these Terms & Conditions excludes or limits liability for:
- 5.5.1 Death or personal injury caused by negligence.
- 5.5.2 Fraud or fraudulent misrepresentation.
- 5.5.3 Any liability which cannot lawfully be excluded or limited.
6. Force Majeure
6.1 Sidmouth Restorative Therapy shall not be liable for any failure or delay in providing services where such failure arises from events beyond its reasonable control.
6.2 Such events may include, but are not limited to:
- 6.2.1 Serious illness or incapacity of the practitioner.
- 6.2.2 Severe weather.
- 6.2.3 Flooding.
- 6.2.4 Fire.
- 6.2.5 Structural damage to the premises.
- 6.2.6 Government restrictions.
- 6.2.7 Public health emergencies.
- 6.2.8 Utility failures.
- 6.2.9 Internet or telecommunications failures.
- 6.2.10 Industrial action.
- 6.2.11 Transport disruption.
- 6.2.12 Any other event beyond the reasonable control of the practice.
6.3 Where appointments are cancelled due to Force Majeure, every reasonable effort will be made to rearrange appointments at the earliest mutually convenient opportunity.
6.4 No cancellation charges shall apply where cancellation results solely from a Force Majeure event.
7. Variations to These Terms
7.1 Sidmouth Restorative Therapy reserves the right to amend these Terms & Conditions from time to time.
7.2 Amendments may be made to reflect changes in legislation, professional guidance, business operations or clinical practice.
7.3 The version of these Terms & Conditions in force at the time a booking, purchase or contract is entered into shall apply to that transaction.
8. Complaints Procedure
8.1 Sidmouth Restorative Therapy is committed to providing a professional, respectful and high standard of care.
8.2 If you are dissatisfied with any aspect of your treatment, service or purchase, you are encouraged to contact the practice promptly.
8.3 General enquiries and complaints may be submitted by email to info@sidmouthrestorativetherapy.co.uk.
8.4 Clinical enquiries may alternatively be submitted to rebecca@rjparkersportsandremedialtherapy.co.uk.
8.5 Complaints will be acknowledged promptly.
8.6 Complaints will be investigated fairly, confidentially and in accordance with applicable professional standards and regulatory guidance.
8.7 Where appropriate, every reasonable effort will be made to achieve a timely and satisfactory resolution.
EXCITING ANNOUNCEMENT!!!
Rebecca has opened her own practice
She is now located at:
Sidmouth Restorative Therapy
Unit17, Bay 7 Alexandria Trading Est